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About Us >> Privacy Policy |
Privacy Policy
IDM recognizes that the trust of our
customers and Web visitors requires
vigilant, responsible privacy protections.
We respect and protect the privacy of our
customers. As a provider of Internet and
related services and products we recognize
that we must maintain the confidentiality of
every customer's contact details and other
account information. We also respect and
protect the privacy of our Web visitors. The
expansion of online services and changing
technologies continues to create unique
privacy concerns and we recognize the need
to maintain the confidentiality of
information that Web visitors reasonably
expect to remain private.
We have a long history of vigorously
protecting customer and web visitor privacy.
Our customers and web visitors expect,
deserve and receive nothing less than our
fullest commitment to their privacy. We also
have an obligation to assist law enforcement
and other government agencies responsible
for protecting the public welfare, whether
it be an individual or the security
interests of the entire country. If and when
we are asked to help, we do so strictly
within the law and under the most stringent
conditions.
THE SCOPE OF THIS PRIVACY POLICY
This privacy policy addresses the privacy of
IDM customers and Web visitors in Lebanon.
Where applicable, IDM will comply with the
laws of other countries that contain
mandatory requirements that differ from this
policy.
This policy identifies the types of data and
information we collect, how we use it, how
you can control its use and the steps we
take to protect it. The primary focus of
this policy is non-public information that
identifies or that is linked to the identity
of a customer or Web visitor ("personal
identifying information").
When you sign up for certain IDM offered
services, you may agree to additional
privacy policies that address
service-specific privacy practices.
WHAT PERSONAL IDENTIFYING INFORMATION WE
COLLECT, HOW WE USE IT AND HOW YOU CAN
CONTROL ITS USE
Personal identifying information we collect
and use
We collect personal identifying information
regarding our customers, including
information customers give us, information
collected as a result of the customer’s
relationship with us and information we
obtain from other sources. Examples include
name; address; e-mail address; telephone
number; company name; billing, payment,
usage, account information (including credit
card numbers or Bank Account details for
customers who have explicitly applied for
automatic Credit Card Withdrawal or Bank
Account Withdrawal with IDM)
We also collect personal identifying
information that our Web visitors choose to
provide to us (e.g., name, address,
telephone number, e-mail address, Company
Name etc…) when registering on our Web site;
ordering IDM-offered products or services;
sending us e-mail; responding to our
surveys; entering contests; or in connection
with online ordering or billing functions.
We use the personal identifying information
of a customer to provide, confirm, change,
bill, monitor and resolve problems with the
quality of IDM-offered products and
services. We also use the personal
identifying information of a customer or Web
visitor to develop, market and sell our
products and services.
We may aggregate the personal identifying
information of different customers or Web
visitors to produce data about a group or
category of services, customers or Web
visitors. For example, we might use
aggregate data about the types of services
our customers have generally purchased at
the same time in order to develop attractive
bundled service offerings. Such aggregate
data, however, will not reflect any personal
identifying information of any specific
customer or Web visitor.
Personal identifying information we disclose
to third parties
We do not provide personal identifying
information to third parties for the
marketing of their products and services
without your consent.
We may provide personal identifying
information to third parties where required
to provide certain IDM-offered products and
services.
We may also provide personal identifying
information to third parties who perform
functions or services on our behalf.
Examples include shipping companies or
Postal Services Companies who deliver IDM
products; IDM-authorized agents who market
and sell IDM-offered products and services
on our behalf; and advertising companies,
who provide analysis and advertising
services.
When we provide such personal identifying
information to third parties to perform such
functions or services on our behalf, we
require that they protect personal
identifying information consistent with this
policy and do not allow them to use such
information for other purposes.
We may, where permitted or required by law,
provide personal identifying information to
third parties (including credit bureaus or
collection agencies) without your consent:
- To obtain payment for IDM-offered products
and services, enforce or apply our customer
agreements, and/or protect our rights or
property.
- To comply with court orders, subpoenas, or
other legal or regulatory requirements.
- To prevent unlawful use of communications
or other services, to assist in repairing
network outages.
- To notify a responsible governmental
entity if we reasonably believe that an
emergency involving immediate danger of
death or serious physical injury to any
person requires or justifies disclosure
without delay.
When contacting IDM, a customer’s name and
telephone number may also be transmitted and
displayed on a Caller ID device unless the
customer has elected to block such
information.
Customer Proprietary Network Information
In the normal course of providing Internet
services to our customers, we collect and
maintain certain customer proprietary
network information, also known as "CPNI".
Your CPNI includes the types of Internet
services you currently purchase, how you use
them and related billing information for
those services. Your telephone number, name
and address are not CPNI.
Protecting the confidentiality of your CPNI
is your right and our duty. We do not sell
trade or share your CPNI with anyone outside
of IDM or with anyone not authorized to
represent us to offer our products or
services, or to perform functions on our
behalf except as may be required by law or
authorized by you.
As a general rule, we are permitted to use
CPNI in our provision of Internet services
you purchase, including billing and
collections for those services. We are
permitted to use or disclose CPNI to offer
Internet services of the same type that you
already purchase from us. We may also use or
disclose your CPNI for legal or regulatory
reasons such as a court order, to
investigate fraud or to protect against the
unlawful use of our Internet network and
services and to protect other users.
WHAT ONLINE INFORMATION WE COLLECT, HOW WE
USE IT AND HOW YOU CAN CONTROL ITS USE
Web usage information we collect and use
When Web visitors access our Web site we
automatically receive certain "Web usage"
information. For example, our Web servers
automatically collect the visitor's IP
address, the visitor's Web browser and
operating system types, and the identity of
the Web page from which the visitor's
browser entered our Web site. In addition,
we may collect other Web usage information,
such as the amount of time spent on such Web
pages and whether the browser re-visits our
Web site/pages.
We use Web usage information to facilitate
and enable the functioning of our Web site
and to expand and improve our Web visitors'
online experience. We may also aggregate
such Web usage information with other
visitors' Web usage information to assess
trends and better design, monitor and
otherwise improve our Web site, as well as
to focus our marketing efforts.
In some cases we may combine Web usage
information related to your access to our
Web site with personal identifying
information. We use the combined information
to provide our customers and Web visitors
with a better online experience by providing
customized features and services and to
market and provide advertising about goods
and services that may be of particular
interest. Once combined, the resulting data
is protected as personal identifying
information as described in this policy.
About cookies
Cookies are alphanumeric identifiers that a
Web server sends to your computer when you
visit a Web site. Cookies can contain a
variety of information, such as a simple
count of how often you visit a Web site or
information that allows us to customize our
Web site for your use.
You can configure your Web browser to alert
you when a Web site is attempting to send a
cookie to your computer and allow you to
accept or refuse the cookie. You can also
set your browser to disable the capacity to
receive cookies or you can delete cookies
previously accepted. Some Web pages may not
work correctly if you have cookies disabled.
We may also accept third party
advertisements on our Web site. You should
refer to the privacy policy of these
advertisers for information regarding their
use of cookies and collection of
information.
Our e-mail marketing practices
We periodically send customers news and
updates via e-mail regarding IDM services,
products, and special promotions. Every
marketing e-mail we send contains
instructions and an opt-out link that will
allow you to stop additional IDM marketing
e-mails.
We do not provide your e-mail address to
third parties for the marketing of
third-party products.
Our policy on online access by children
We comply with all applicable laws and
regulations, including the Children's Online
Privacy Protection, which requires the
consent of a parent or guardian for the
collection of personally identifiable
information from children under 13.
Linking to other sites
Our Web site may provide links to third
party sites. We are not responsible for the
privacy, security or content of such sites.
If you are asked to provide information on
one of these Web sites, we encourage you
carefully to review their privacy policy
before sharing your information.
Online privacy education
We care about the privacy of our customers
and Web visitors and strive to provide you
with relevant information to help you learn
how better to protect your privacy and
security while online.
How We Protect Your Information
All IDM employees are subject to the IDM
Code of Business Conduct. The IDM Code
requires all our employees to follow every
law, rule, regulation, court and/or
commission order that applies to our
business at all times. In addition, the Code
specifically requires compliance with legal
requirements and company policies related to
the privacy of communications and the
security and privacy of customer records.
Employees who fail to meet any of the
standards embodied in the Code of Business
Conduct may be subject to disciplinary
action, up to and including dismissal.
We employ security measures designed to
protect against unauthorized access to or
unauthorized alteration, disclosure or
destruction of data, including personal
identifying information. We have implemented
technology and security features and strict
policy guidelines to safeguard the privacy
of your personal identifying information,
and we will continue to enhance our security
procedures as new technology becomes
available.
We limit access to personal identifying
information to those employees, contractors,
and agents who need access to such
information to operate, develop, or improve
our services and products.
If we determine that a security breach has
occurred and that such breach creates a risk
of identity theft or service disruption, we
will make reasonable attempts to notify you.
PRIVACY POLICY UPDATES
This privacy policy supersedes and replaces
all previously posted privacy policies.
We want you to be aware of the information
we collect, how we use it and under what
circumstances, if any, we disclose it. We
reserve the right to update this privacy
policy to reflect any changes we make in
order to continue to serve the best
interests of our customers and Web visitors
and will timely post those changes. If we
make a material change to this privacy
policy, we will post a prominent notice on
our Web site.
If we intend, however, to use personal
identifying information in a manner
materially different from that stated at the
time of collection, we will attempt to
notify you in advance using an address or
e-mail address, if you have provided one,
and by posting a prominent notice on our Web
site, and you will be given a choice as to
whether or not we use your information in
this different manner.
Please periodically check our Web site for
changes to this privacy policy. |
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Corporate Support
Call us at 01-511510
from 8am - 5pm |
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Residential
Support
Call us at 1282 , 24/7 |
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