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About Us >> Terms and Conditions |
IDM sal - Terms & Conditions
- IDM Limitation of Liability
- Account Renewal, Suspension or Cancellation
- Conditions for Account Activation
- Payment Conditions
- Investigation Procedure
IDM Limitation of Liability
Service Modification
IDM reserves the right to modify or change
its services' price content without prior
notice according to the market requirements.
Inappropriate Account usage
This service may only be used for lawful
purposes. Materials and/or transmissions in
violation of Lebanese Republic regulations
is prohibited. This includes, but is not
limited to, any hacking activity,
threatening or obscene material, or material
protected by trade secret.
IDM or other relevant authorities may
determine from time to time inappropriate
usage of this account and the privilege may
be revoked at IDM discretion. Should this
occur, the Customer will be informed in
writing of this action.
Customers sending massive e-mails
(commercial or junk) will not be tolerated
and will result in their automatic account
termination.
Misuse of Information
Use of any information obtained via this
service is at Customer’s risk. IDM
specifically denies any responsibility for
the accuracy or quality of information
obtained through its service.
Security and Privacy Violation
For security reasons, IDM strongly recommend
to its Customers after activating their
account to change the login password through
the interactive on-line service available on
the IDM web site.
Even though equipped with high-standard
security devices, IDM cannot be responsible
for security problems, privacy violation,
junk e-mail or any damage that may arise to
the Customer due by the action of hackers or
network trouble-makers.
IDM internal e-mail database
IDM has created its own commercial email
data base for its internal use. In case the
Customer wants to remove his name from IDM
internal database, he shall send his request
to
support@idm.net.lb
IDM Mail Box & E-mail Size Limitation
The user's E-mail addresses provided by IDM
is considered by the company as an official
mean of communication.
IDM Dial Up account offers 10 MB of storage
capacity in the Mail Box, 5 MB size per
e-mail on the outgoing and 3 MB size per
e-mail on the incoming, each e-mail could be
addressed to a maximum of 20 different
addresses at a time, in order to limit
unsolicited usage of e-mail.
A warning message to the users will be sent
when they reach 80 % of their
capacity. Each email message received for a
full mailbox, will be rejected with a
"Mailbox Quota Exceeded" error message.
Service Warranties
With respect to the service provided, IDM
makes no warranties of any kind, whether
expressed or implied, including any implied
warranties or fitness of the IDM service for
a particular purpose. IDM takes no
responsibility for any damages suffered by
the Customer including, but not limited to,
lost savings, lost profits or lost
opportunities, loss of data from delays,
nondeliveries, misdeliveries, or service
interruption caused by Customer’s errors
and/or omissions or any other unpredicted
cause.
Send all correspondence to IDM sal, Jisr el
Bacha, El Bacha Garden Bldg, Beirut,
Lebanon.
Direct all questions via e-mail to:
support@idm.net.lb
Account Renewal, Suspension or Cancellation
Account Renewal
The contract is valid for 1 month. It
will be automatically renewed under the same
conditions unless IDM is notified by the
Customer 7 days before the end of the month.
Account Cancellation/Suspension
The Customer can Cancel or Suspend his
account at any time, by sending a written
notice to IDM, via e-mail to the Customer
Support to support@idm.net.lb or a FAX to
(01) 255732.
Cancellation terminates completely the
access to the service. Suspension maintains
the Customer’s username and mail-box active
on the IDM server for a period of 1 month.
IDM reserves the right to cancel the access
to the service with written notice,
reimbursing unused fees where appropriate on
a pro-rated basis 15 days prior to the
contract terms.
Conditions for Account Activation
Required Documents
- copy of ID
- for Credit Card customers: copy of a valid
Credit Card or Credit Card form provided by
IDM
- for Direct Bank Withdrawal customers:
Direct Bank Withdrawal form provided by IDM
to be filled and approved by the customer’s
bank
Direct Debit Customers
The account of Customers paying through
Direct Bank Withdrawal will be activated
only upon the receipt of the Direct Bank
Withdrawal signed by the Customer’s bank.
Credit Card Customers
When the Credit Card expires, the Customer
must send to IDM a signed copy of the new
Credit Card, otherwise his account will be
automatically suspended.
In the event that a Credit Card charge is
denied, the Customer will be notified and
must render payment in cash. Late payment
will result in a 10% surcharge penalty on
the balance amount.
Payment Conditions
Monthly payment
IDM monthly services shall be paid in
advance. IDM Billing cycle is calculated on
a 30-days basis, starting the beginning of
the month. Subscriptions effected in the
middle of the month for the first period
will be charged pro-rata, accordingly.
Non-consumed hours
Connection hours not used during any given
month will not be transferred or credited to
any other month.
Additional hours
Customers exceeding their purchased monthly
connection time will be billed by electronic
mail the next month.
Customers prepaying in months increments
will be billed for additional hours the next
month at the current rate.
Returned payment
In case of returned payment, IDM is
authorized to automatically stop the
Customer’s account.
Investigation Procedure
In case of any misuse by any IDM internet
user and you desire information about such
customer, kindly note that such information
is highly confidential and cannot be
disclosed to any other party, without an
official request from the Public Prosecutor
before the Court of Appeal in Beirut.
Upon receiving the official request (signed
and stamped), IDM will take 48hrs to 5
working days to disclose the requested info
provided, it is available in its log files.
For further clarification, please feel free
to contact IDM’s head Office. |
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Corporate Support
Call us at 01-511510
from 8am - 5pm |
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Residential
Support
Call us at 1282 , 24/7 |
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